What Happens to Your Intercom Account When You Die
Quick Facts
Conversations
Export chat history
Contacts
Export customer data
Subscription
Cancel to stop charges
Step-by-Step Guide
Export customer and conversation data
Export all customer contacts, conversation history, and help center articles from Intercom.
Cancel Intercom subscription
Cancel the Intercom subscription through billing settings. Check for contract commitments.
Document Now Checklist
- Intercom account email
- Subscription plan and cost
- Key customer segments and data
Save this to your vault
When you document your accounts in Passed Plan, your family gets a personalized action plan — with only the guides that apply to them, in the right order, with your notes attached.
Start your vault — free for 30 daysLast verified: June 2026. Platform policies may change. Verify current procedures directly with Intercom. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Domain Names (GoDaddy, Namecheap, Cloudflare)
Domains expire on a specific date. If not renewed, they become publicly available and can be registered by anyone.
Shopify
If you have an active Shopify store, orders may continue coming in. Your executor needs access immediately to fulfill or refund.
GitHub
Transfer important private repositories to a trusted collaborator or organisation. Go to Repo Settings → Transfer.
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