What Happens to Your Hotjar Account When You Die
Quick Facts
Portal
hotjar.com
Cost
Free tier or paid
Data
Recordings auto-delete after retention period
Step-by-Step Guide
Transfer site ownership to a team member
In Organization Settings, add a team member as Account Owner.
Estimated time: 10 min
Export heatmap and recording data
Download key heatmap reports and survey results. Recordings have limited retention.
Estimated time: 20 min
Cancel paid subscription
If on a paid plan, cancel in Billing to stop charges.
Estimated time: 10 min
Document Now Checklist
- Hotjar Site ID
- Subscription plan and cost
- Admin access email
- Websites using Hotjar
Last verified: June 2026. Platform policies may change. Verify current procedures directly with Hotjar. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Domain Names (GoDaddy, Namecheap, Cloudflare)
Domains expire on a specific date. If not renewed, they become publicly available and can be registered by anyone.
Shopify
If you have an active Shopify store, orders may continue coming in. Your executor needs access immediately to fulfill or refund.
GitHub
Transfer important private repositories to a trusted collaborator or organisation. Go to Repo Settings → Transfer.
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