What Happens to Your Heap Account When You Die
Quick Facts
Portal
heap.io
Cost
Free tier or enterprise
Data
Auto-captured — export before closing
Step-by-Step Guide
Transfer project ownership to a team member
In Account Settings > Team, add a team member as Account Admin.
Estimated time: 10 min
Export historical data
Use Heap Connect or data export features to download historical event data before closing.
Estimated time: 30 min
Cancel paid subscription
If on a paid plan, cancel to stop billing. Contact Heap support for enterprise contracts.
Estimated time: 10 min
Document which websites use Heap
List all websites with the Heap snippet installed.
Estimated time: 10 min
Document Now Checklist
- Heap Environment ID
- Subscription plan and cost
- Admin access email
- Websites using Heap
Save this to your vault
When you document your accounts in Passed Plan, your family gets a personalized action plan — with only the guides that apply to them, in the right order, with your notes attached.
Start your vault — free for 30 daysLast verified: June 2026. Platform policies may change. Verify current procedures directly with Heap. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Domain Names (GoDaddy, Namecheap, Cloudflare)
Domains expire on a specific date. If not renewed, they become publicly available and can be registered by anyone.
Shopify
If you have an active Shopify store, orders may continue coming in. Your executor needs access immediately to fulfill or refund.
GitHub
Transfer important private repositories to a trusted collaborator or organisation. Go to Repo Settings → Transfer.
Protect your Heap account — and all your others
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