How can my family access my Xfinity Mobile account after I die?

The process typically involves contacting Xfinity Mobile with a death certificate and proof of relationship. Our step-by-step guide walks you through the exact procedure.

🔌 Utilities

What Happens to Your Xfinity Mobile Account When You Die

Keep for 2FA

Do NOT cancel this phone number immediately. Keep active for 2-3 months. Two-factor authentication codes will be sent to it as you access accounts. Canceling early locks families out of accounts requiring SMS verification.

Quick Facts

Contact

1-800-934-6489

Bundle

Often bundled with internet

2FA

Needed for account access

Step-by-Step Guide

Contact Xfinity Mobile

Call 1-800-934-6489 with a death certificate. Xfinity Mobile is often bundled with internet — handle both together.

Transfer or close after 2FA migration

After migrating all two-factor authentication to a new number, transfer the line to a family member or close it.

Document Now Checklist

Account number
Monthly cost

Last verified: June 2026. Platform policies may change. Verify current procedures directly with Xfinity Mobile. This guide is for informational purposes only and does not constitute legal advice.

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Note your electric and gas company names, account numbers, and monthly billing amounts.

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Return rented equipment (modem, router, cable boxes) promptly to avoid equipment charges that can be $100-300+.

Cell Phone

Do NOT cancel the phone line immediately — the number may be needed to receive 2FA codes for other accounts. Keep it active for 30-60 days.

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