What Happens to Your Xfinity Internet Account When You Die
Quick Facts
Contact
1-800-934-6489
Action
Transfer — do NOT cancel
Equipment
Return modem/router
Step-by-Step Guide
Transfer service — do NOT cancel
Call Xfinity bereavement at 1-800-934-6489 to transfer the internet service to a family member. Internet is needed to settle other accounts.
Document bundled services
Xfinity often bundles internet, TV, and mobile. Document all services on the account to handle them together.
Document Now Checklist
- Account number
- Services on the account (internet, TV, mobile)
- Monthly cost
- Equipment (modem, router — owned or rented)
Save this to your vault
When you document your accounts in Passed Plan, your family gets a personalized action plan — with only the guides that apply to them, in the right order, with your notes attached.
Start your vault — free for 30 daysLast verified: June 2026. Platform policies may change. Verify current procedures directly with Xfinity Internet. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Electric / Gas Utility
Note your electric and gas company names, account numbers, and monthly billing amounts.
Internet / Cable / TV
Return rented equipment (modem, router, cable boxes) promptly to avoid equipment charges that can be $100-300+.
Cell Phone
Do NOT cancel the phone line immediately — the number may be needed to receive 2FA codes for other accounts. Keep it active for 30-60 days.
Protect your Xfinity Internet account — and all your others
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