What Happens to Your Twilio Account When You Die
Quick Facts
Billing
Phone numbers cost monthly
Type
Developer/business platform
Action
Cancel or port numbers
Step-by-Step Guide
Identify active phone numbers and costs
Twilio phone numbers incur monthly charges. Log into the Twilio console and identify all active phone numbers and their monthly cost.
Cancel or port numbers
Release non-essential phone numbers to stop charges. Port business-critical numbers to another provider if needed.
Check account balance
Check the Twilio account balance. Funds in the account are non-refundable but can be used before closing.
Document Now Checklist
- Account email
- Phone numbers count
- Monthly spend
- Business critical (yes/no)
Last verified: June 2026. Platform policies may change. Verify current procedures directly with Twilio. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Electric / Gas Utility
Note your electric and gas company names, account numbers, and monthly billing amounts.
Internet / Cable / TV
Return rented equipment (modem, router, cable boxes) promptly to avoid equipment charges that can be $100-300+.
Cell Phone
Do NOT cancel the phone line immediately — the number may be needed to receive 2FA codes for other accounts. Keep it active for 30-60 days.
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