What happens to a The Information account when someone dies?

Log in at theinformation.com → Account → Subscription → Cancel. Follow the prompts to confirm cancellation.

How can my family access my The Information account after I die?

The process typically involves contacting The Information with a death certificate and proof of relationship. Our step-by-step guide walks you through the exact procedure.

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What Happens to Your The Information Account When You Die

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Quick Facts

Cost

$40/mo or $400/yr

Cancellation

Online

Urgency

Medium — high recurring cost

Step-by-Step Guide

Cancel subscription

Go to page

Check billing cycle

If on an annual plan, check when the renewal date is. Contact customer service to request a prorated refund for the unused portion.

Save bookmarked articles

Download or screenshot any saved articles, as paywalled content will be inaccessible after cancellation.

Document Now Checklist

Account email and login
Subscription plan (monthly or annual)
Billing amount

Save this to your vault

When you document your accounts in Passed Plan, your family gets a personalized action plan — with only the guides that apply to them, in the right order, with your notes attached.

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Last verified: June 2026. Platform policies may change. Verify current procedures directly with The Information. This guide is for informational purposes only and does not constitute legal advice.

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Record the email and payment method linked to Netflix.

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Record your account email. Check if Hulu is bundled with Disney+ and/or ESPN+.

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Set your favourite playlists to public so family can follow them and keep your music collection alive.

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