What Happens to Your Southwest Airlines Account When You Die
Quick Facts
Phone
1-800-435-9792
Points
Usually forfeit
Travel funds
Claimable
Step-by-Step Guide
Call Southwest: 1-800-435-9792
Report death. Southwest Rapid Rewards points are typically forfeited at death, but call anyway — they sometimes make exceptions for large balances.
Claim unused travel funds
Travel funds (from cancelled flights) are real money and can be claimed by the estate with death cert.
Cancel Companion Pass if active
Companion Pass benefits end at death.
Document Now Checklist
- Southwest account number
- Rapid Rewards balance
- Any travel funds
- Companion Pass status
Last verified: June 2026. Platform policies may change. Verify current procedures directly with Southwest Airlines. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Airlines (Delta, United, American, Southwest)
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Document every hotel loyalty program: hotel chain, member number, and points balance.
Uber / Lyft
Record which services you use (Uber, Lyft, or both) and the phone/email linked.
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