What Happens to Your Patient Portal Account When You Die
Quick Facts
Action
Download medical records before closing
Step-by-Step Guide
Access patient portal
Log in to the patient portal using the deceased's credentials. If credentials are unknown, contact the healthcare provider's medical records department with legal documentation.
Estimated time: 20 min
Download all medical records
Download visit summaries, lab results, medication history, immunization records, and any imaging reports. Family members may need this health history for their own care.
Close the portal account
After all records are saved, contact the healthcare provider to close the patient portal account.
Document Now Checklist
- Patient portal name and URL
- Account username and password
- Healthcare provider name
- Known medical conditions and medications
Last verified: June 2026. Platform policies may change. Verify current procedures directly with Patient Portal. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
MyChart / Patient Portals
Document all doctors, hospitals, and patient portal accounts.
Health Insurance
Dependents on your health plan lose coverage when the primary holder dies. They have a 60-day special enrollment period to find new coverage.
Medicare
Note your Medicare number, Part A/B/C/D enrollment status, and any Medigap/supplement plan.
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