How can my family access my Microsoft Store account after I die?

The process typically involves contacting Microsoft Store with a death certificate and proof of relationship. Our step-by-step guide walks you through the exact procedure.

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What Happens to Your Microsoft Store Account When You Die

Cancel M365 + Game Pass

Quick Facts

Microsoft 365

Cancel subscription

Xbox Game Pass

Cancel subscription

Gift card balance

Claim before closing

Step-by-Step Guide

Cancel Microsoft 365 and Xbox Game Pass

Cancel Microsoft 365, Xbox Game Pass, and any other Microsoft Store subscriptions to stop recurring charges.

Claim gift card balance

Check for any remaining Microsoft gift card balance and claim it before closing the account.

Document Now Checklist

Microsoft email
Monthly subscription total
Gift card balance

Last verified: June 2026. Platform policies may change. Verify current procedures directly with Microsoft Store. This guide is for informational purposes only and does not constitute legal advice.

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