What Happens to Your Express Scripts Account When You Die
Quick Facts
Phone
1-800-282-2881
Prescriptions
Cancel auto-refills
Refunds
For unshipped orders
Step-by-Step Guide
Cancel all auto-refill prescriptions immediately
Call 1-800-282-2881. Auto-refills will continue billing and shipping until cancelled.
Request refund for unshipped orders
Any orders charged but not yet shipped can be refunded.
Dispose of controlled substances properly
Take unused medications to a pharmacy take-back program.
Document Now Checklist
- Express Scripts member ID
- Active auto-refill prescriptions
Last verified: June 2026. Platform policies may change. Verify current procedures directly with Express Scripts. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
MyChart / Patient Portals
Document all doctors, hospitals, and patient portal accounts.
Health Insurance
Dependents on your health plan lose coverage when the primary holder dies. They have a 60-day special enrollment period to find new coverage.
Medicare
Note your Medicare number, Part A/B/C/D enrollment status, and any Medigap/supplement plan.
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