What Happens to Your Booking.com Account When You Die
Quick Facts
Phone
1-888-850-3958
Genius status
Non-transferable
Refunds
Per booking policy
Step-by-Step Guide
Cancel all upcoming reservations
Call 1-888-850-3958. Refund depends on each property cancellation policy — many are non-refundable.
Close account
Contact Booking.com support with death cert for account closure.
Document Now Checklist
- Booking.com account email
- Any upcoming reservations
Last verified: June 2026. Platform policies may change. Verify current procedures directly with Booking.com. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Airlines (Delta, United, American, Southwest)
Airline miles policies vary widely. Some transfer free, some charge fees, some forfeit miles. Act quickly.
Hotels (Marriott, Hilton, IHG, Hyatt)
Document every hotel loyalty program: hotel chain, member number, and points balance.
Uber / Lyft
Record which services you use (Uber, Lyft, or both) and the phone/email linked.
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