What Happens to Your AT&T Mobile Account When You Die
Quick Facts
Bereavement
1-800-288-2020
Action
Keep active 2-3 months
2FA
Needed for account access
Step-by-Step Guide
Contact AT&T bereavement department
Call AT&T bereavement at 1-800-288-2020 with a death certificate. Request to keep the line active while settling accounts.
Transfer or close after 2FA migration
After migrating all two-factor authentication to a new number, transfer the line to a family member or close it.
Document Now Checklist
- Account number
- Monthly cost
- Lines on the account
- Equipment payment balances
Save this to your vault
When you document your accounts in Passed Plan, your family gets a personalized action plan — with only the guides that apply to them, in the right order, with your notes attached.
Start your vault — free for 30 daysLast verified: June 2026. Platform policies may change. Verify current procedures directly with AT&T Mobile. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Electric / Gas Utility
Note your electric and gas company names, account numbers, and monthly billing amounts.
Internet / Cable / TV
Return rented equipment (modem, router, cable boxes) promptly to avoid equipment charges that can be $100-300+.
Cell Phone
Do NOT cancel the phone line immediately — the number may be needed to receive 2FA codes for other accounts. Keep it active for 30-60 days.
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